App not responding

Problem

The app is not responding.

Solution

1. Check Browser Extensions – Some extensions may block certain requests. Please try accessing Tempo in an incognito/private browsing window or disable browser extensions to see if the issue persists.

2. Clear Cache and Cookies – Clear the browser’s cache and cookies, then restart the browser and try again.

3. Try a Different Network—If possible, try accessing Tempo from a different network (e.g., a mobile hotspot) to see if the issue is related to the current network configuration.

4. Disable VPN/Firewall (If Applicable) – If users are connecting through a VPN or behind a firewall, try accessing Tempo without it and see if the issue persists.

5. Ensure Tempo is Whitelisted – The error suggests that the network might be blocking some requests. Please reach out to your internal IT team to ensure that Tempo is whitelisted in your organization's firewall, proxy, or security settings

   1. *. tempo.io

   2. *. launchdarkly.com

   3. api.segment.io

   4. api.amplitude.com