Creating HAR and Log files for support | Tempo Help Center

This article is for Tempo for Cloud and Data Center

You may be asked to provide HAR and log files to Tempo Support. These files provide visibility into the actions and events on a user's computer to help identify what’s happening. It can be difficult, if not impossible, to troubleshoot some problems without this information.

Although HAR files can be collected in various browsers, Chrome is the most reliable.

Chrome (required for Structure PPM & Gantt Charts on Cloud)

Start by opening the Developer Tools using one of the following methods.

Using Keyboard Shortcut (⌘⌥i on macOS, Ctrl + Shift + i on Linux, F12 on Windows)
Right-click on the mouse and choose inspect
Open the Chrome Menu (3 dots on the top right) then select More Tools > Developer Tools.

Creating a Har File

Select the Network tab and check the box next to "Preserve log"
Refresh the page to start capturing all necessary information - this step is essential
Reproduce the problem you’re experiencing
Click the download button (as you hover over the download button, "Export HAR" appears).

Creating the Log file

After creating the har file, while still in the developer tools
Go to the Console tab
Right-click Save As

Firefox

Start by opening the Web developer Tools using one of these methods.

Using Keyboard Shortcut (⌘⌥i on macOS, Ctrl + Shift + i on Linux, F12 on Windows)
Right-click, on the mouse and choose inspect
From the Firefox Menu at the top-right of your browser window, then select More Tools > Web Developer Tools.

Creating a Har file

Select the Network tab, open the cog, and select "Persist log"
Refresh the page to start capturing all necessary information - this step is essential
Reproduce the problem you’re experiencing
Right-click, in the area where the network records are shown and select Save All As HAR (or select Save All As Har under the cog)

To create the Log file

After creating the har file, while still in the developer tools
Go to the Console tab
Right-click, Export Visible Messages to File

Microsoft Edge

Start by opening the Developer Tools using one of the following methods.

Using Keyboard Shortcut (⌘⌥i on macOS, Ctrl + Shift + i on Linux, F12 on Windows)
right-click on the mouse and choose inspect
open the Edge Menu (3 dots on the top right) then select More Tools > Developer Tools.

Creating a Har File

Select the Network tab and check the box next to "Preserve log"
Refresh the page to start capturing all necessary information - this step is essential
Reproduce the problem you’re experiencing
From the Developer menu select the down-arrow symbolizing the Export HAR (sanitized) option

To create the Log file

After creating the har file, while still in the developer tools
Go to the Console tab
Right-click, Save as…

Safari

Start by opening the Web Inspector using one of the following methods.

Using Keyboard Shortcut (⌘⌥i on macOS, Ctrl + Shift + i on Linux, F12 on Windows)
Right-click on the mouse and choose inspect element
Open the Safari Menu (top of the page) then select Develop > Show Web Inspector