This article is for Structure Data Center.
Problem
When I move an issue in my structure, it doesn't work, and an error message appears:
Cannot move issues inside JQL query result.
Solution
If the structure is built by generators: https://help.tempo.io/structure-dc/latest/generators Its content is dynamic, and certain requirements have to be met to manually change it. Only changes that don't contradict the rules of the structure's generators can be made by default.
If you want to reorder issues, you need to add a Sort generator: https://help.tempo.io/structure-dc/latest/sort-generators
You either automatically sort the issues by an existing field's value, or use the Manual Reordering sorter that allows you to create a custom order. The Rank sorter can also be used, but please note that any change will cause the moved issue's Rank to be updated in Jira.
If you want to move issues between different parents, then such a change can be supported if the Extend generator of the structure: https://help.tempo.io/structure-dc/latest/extend-generators has the 'Allow changes via Structure' option enabled in its configuration. This way, when you move an issue from under one parent to another, the parent-child link in Jira will automatically update, connecting the moved issue to its new parent.
And if you want to move an issue from the top level of the structure and make it a child issue, you need to add the Remove Inserter/Extender Duplicates filter: https://help.tempo.io/structure-dc/latest/inserter-extender-duplicates-filter
Apart from directly removing specific types of duplicate issues in structures, this filter also makes it possible to indent issues from the top level of the structure and turn them into child issues.
Note: this action also requires the presence of an Extend generator in the structure with the ‘Allow changes via structure’ option enabled in its configuration.
Alternatively, you can enable the manual adjustments feature in the structure: https://help.tempo.io/structure-dc/latest/manual-adjustments and be able to move any item in the structure without any restrictions.
Note: since manual adjustments contradict the rules of the generators, they are not reflected in Jira. For example, moving an issue from the top level of the structure to turn it into a child issue will not result in any link being created between the two issues in Jira. We recommend enabling this feature only when the options for manually changing the structure’s content mentioned above are exhausted.