Connecting feedback to customers allows you to prioritize the feedback and follow up with the customer when you act on their feedback.
To connect feedback to a customer:
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Go to the Inbox and open the feedback
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Open the Customers dropdown and select the customer
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Once you’ve selected a customer, you can open the Contact dropdown to select a contact for the customer
You can’t connect feedback to an Archived customer.
Viewing Feedback for a Customer
To view any feedback connected to a customer:
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Open the customer’s card
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Go to the Feedback tab
