This article is for Data Center.
Problem
We upgraded Jira from 9.17.5 to 10.7.2 and Structure from 9.3.2 to 9.9.0. Since the upgrade, we have found that the extender below is failing for every Structure:
Extend with Advanced Roadmaps(Portfolio) child issues
Solution
There were two steps to the fix:
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Upgrade Structure from 9.9.0 to 9.9.2 – this fixes timeouts
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Some structures don’t display any data. For these, change the timeout (from 30 seconds to 35 seconds), and then the data will show.