This article is for Data Center.
Problem
When converting from a planning task to a Jira issue in Jira Data Center 9.12.25 with Structure 9.9.7
“Item not found, or you don't have permission to browse it.”
Solution
This error happens because of the https://help.tempo.io/structure-dc/latest/manual-adjustments applied to this task. You can see it by the hand icon placed on the left side of this Planning Task key.
To allow the conversion, you need to:
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Either disable the Manual adjustments feature in the structure and create a new planning task anywhere in the structure where possible;
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Or create the planning task without breaking the content of the generators. For example, you can focus on the structure's root (click the “Automaton” button to see it), which is the structure's name above the structure’s generators, and then create the planning task. This way, it will be created as a static item, unrelated to the structure’s dynamic content.