This article is for Cloud.
Note: for all mobile problems, first verify that you're using the latest version of the app
Problem
After logging into the Tempo Cloud mobile app, users receive a white/blank screen.
Solution
This can be caused by a corrupt tracker you have running in your instance.
To confirm if this is the problem, please try the following.
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(From your computer) Access your instance
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In the top navigation, click on Dashboards and create a new dashboard.
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Add the gadget “Tempo Tracker" and click Done.
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Check if any trackers are visible in this gadget (you might need to refresh the gadget)
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Delete the trackers
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Try the Mobile app again