Question
How exactly does the Jira Integration work, specifically to an on-prem sever (is it inbound, outbound, by IP, etc.)?
Answer
The Jira integration works by utilizing the Atlassian public REST API. This is a standard part of the Jira tool which lets users run API calls to edit or view data.
The API calls are all sent over the internet using HTTPS with TLS 1.2 or stronger enforced. It can work for both Jira Cloud servers as well as Jira’s on-premise solution. Basically a user configures a Jira integration in Roadmunk, and Roadmunk uses that user's credentials to pull/push data from Jira and render it in Roadmunk.
There are a number of different use cases and applications. The key takeaway is that the integration doesn't scrape all data from Jira. Rather, it selectively accesses subsets of data that the named user already has access to.
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