This article is for Structure Data Center.
Problem
I want to migrate Structure from Data Center to Jira Cloud.
Solution
General Migration Approach
Migration Path: Besides the officially recommended method for migrating this app from DC to Cloud (e.g., JCMA), do you support other migration methods, such as CSV/XML export and custom scripts?
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In addition to the recommended method using the Jira Cloud Migration Assistant (JCMA), we also support a manual migration path. You can find detailed instructions for both methods in our documentation:
Feature Parity: Are there any features or configurations in the DC version of the app that are not available or work differently in the cloud version?
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There are some differences in features and configurations between the Data Center and Cloud versions of Structure. You can find a comprehensive comparison in our documentation to help you prepare for the migration:
Pre-Migration Preparation
Pre-check Tools: Do you provide any pre-migration diagnostics or reports to identify potential issues before migration?
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While we do not provide a specific pre-migration diagnostics tool, our migration notes contain important information that can help you identify potential issues before you begin.
Dependencies: Does the app have dependencies on other Jira apps, entities, or system configurations that need to be addressed before migration?
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Structure does not have dependencies on other apps. However, it does depend on Jira data. Projects and issues must be migrated to the Cloud instance before the corresponding structures can function correctly. Additionally, please ensure that user permissions are properly configured after the migration as per our documentation.
Data Cleanup: Are there any recommended cleanup steps for app-related data to avoid migration failures or performance issues?
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All the recommendations for pre-migration checks are described in our documentation.
Version: Should we update the app to the latest version? Can it cause some issues with the current data? (current version installed 9.6.1)
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When you migrate to Jira Cloud, Structure will automatically be on the latest version available in the Cloud. You do not need to update your Data Center app to a specific version before migrating, as it will not affect the data.
Migration Execution
Order of Operations: Should the app migration be done alongside the projects, or can it be migrated separately?
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You have the flexibility to migrate the app alongside your projects or separately. Our documentation outlines both options for using the JCMA:
Partial Migration: Can we re-migrate using the same plan in case of failure or incompletion, or does the app require a new migration plan?
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If you need to re-run the migration, you can do so within 5 days of the original migration by clicking the Run icon at the bottom of the Migration screen.
Post-Migration Validation
Verification Steps: What are the recommended steps for validating that the app data and functionality have migrated successfully?
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Our documentation provides specific steps to follow after migration to validate that the app data and functionality have been successfully migrated.
Troubleshooting: What are the most common migration issues you are aware of?
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For common migration issues, please refer to the FAQ section in our documentation.
Fallback Plan: If migration fails or data is missing, what is the recommended approach?
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In the event of a migration failure or missing data, our support team can assist you. You can reach out to us by opening a request. Our regular support hours are Monday to Friday, 8:00 AM to 8:00 PM GMT. Refer to our SLA documentation for more information.
Support
Support Window: Do you offer support during the weekend production migration? If not, can we ask for an exception in advance for a large migration?
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We do offer on-call migration support between 11 AM and 7 PM UTC on weekends. If you require support during this time, please open a request through our dedicated support link.