This article is for Structure Data Center.
Problem
Extend generators are not adding all the expected linked issues in my structure.
Solution
If an Extend generator adds fewer issues than it should, it can be explained by multiple reasons:
1. The Extender’s Extend on levels setting doesn’t cover all levels of the hierarchy where the linked issues should be added. You can try expanding the range of levels, and see if it helps.
2. A filter is enabled in the structure that removes the missing issues right after they are added. The structure’s Filter generators and Filter transformations should be inspected.
3. If the extender's Link Direction option has both directions selected. In this case, then the extender uses the shortest path logic when adding issues to the structure, which can result in some issues not appearing as expected: https://help.tempo.io/structure-dc/latest/linked-issues-extender#LinkedIssuesExtender-Bi-directionalLinks
4. If a single direction is selected, and the 'Relates' link type is used, then please note: this link is not designed in Jira to be used for creating a hierarchy. Its inward and outward directions are named the same, so when a user creates a 'Relates' link between two issues, the direction is set randomly, which can lead to the hierarchy being created in not at all the desired way. In such case, we recommend to either use a different link type to connect issues, or to rename at least one direction of the Relates link to be able to distinguish between the directions when links are created.
5. Since Jira permits naming links and their directions in the same way, it's possible that simply a wrong link/direction is selected in the Extender's configuration. You can find out if any names of directions of links are duplicated on the page at Administration | Issues | Issue linking.
If you continue experiencing unexpected results after checking the above, please notify us so we can investigate the matter in more detail.